apolo77 Casino & Sportsbook Terms
We at apolo77 set out our terms to explain how our platform operates, what you can expect from us, and what we require from you as a user. These terms apply to all apolo77 services—live-dealer tables, slots, sportsbook markets, and esports betting.
When you create an account on apolo77, you enter into an agreement with us. Your use of the platform confirms that you have read and accept these terms. If any part conflicts with your local jurisdiction's law, the local law takes precedence in that jurisdiction only.
This page outlines account opening, deposit and withdrawal rules, how we handle disputes, and our commitment to fair play. We also explain your responsibilities as a user. If you have questions about any term, our multilingual support team can clarify via chat, email, or phone.
Account Opening and Eligibility on apolo77
To open an account with apolo77, you must meet these conditions: you must be at least 18 years old (or the legal age in your jurisdiction, whichever is higher); you must not be restricted from online gaming under your local laws; you must provide truthful personal information; and you must reside in a jurisdiction where our services are legal.
When you register on apolo77, we collect your name, email address, phone number, and residential address. This information is used for account verification, payment processing, and regulatory compliance. We do not share your data with third parties except where required by law or for payment processing via licensed e-wallet providers (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet) and banks (mobile banking, local payment, online payment, e-wallet).
Before your first withdrawal, we require identity verification. You must provide a government-issued photo ID (KTP, passport, or driving license) and proof of address (utility bill, bank statement, or postal card dated within three months). Verification protects both you and apolo77 against fraud and helps us comply with financial regulations across Indonesia—including users in Jakarta, Surabaya, Bandung, Medan, and Semarang.
You are responsible for account security
We at apolo77 encrypt your login and payment data. However, you must keep your password private and log out on shared devices. If someone else accesses your account, notify us immediately. We cannot reverse unauthorised transactions if you have shared your credentials.
Deposits, Withdrawals, and Our apolo77 Policy
We accept deposits via e-wallet (mobile banking, local payment, online payment, e-wallet, mobile banking), local payment, and bank transfer (online payment, e-wallet, mobile banking, local payment). Minimum deposit is typically our welcome offer. Maximum account preferences vary by payment method but are displayed before you confirm. E-wallet deposits settle instantly; bank transfers arrive within hours to one business day.
Your account balance reflects deposits, wins, losses, and bonuses. You may withdraw your balance at any time, subject to verification. Minimum withdrawal is our welcome offer. Withdrawals to e-wallets process within one business day; bank transfers take 1–2 business days. We do not charge withdrawal fees—your full requested amount reaches your chosen destination.
We reserve the right to place a temporary hold on a withdrawal if we detect unusual activity (such as rapid deposits and withdrawals, or a withdrawal immediately after receiving a promotional bonus). The hold allows us to verify the transaction complies with our anti-fraud policies. We notify you by email if a hold is placed and explain the reason. Holds typically clear within 24 hours.
Bonus Terms on apolo77
We occasionally offer promotional bonuses—welcome credits, reload bonuses, or free spins. Each promotion has specific terms: a maximum bonus amount (never fixed monetary values in our marketing, only ranges or generic descriptions), a wagering requirement (the number of times you must play through the bonus before withdrawing), and time limits (how long the bonus is valid).
Bonuses are credited to a separate bonus balance in your account. You cannot withdraw bonus funds directly; you can only withdraw funds derived from your original deposit or bonus winnings after meeting the wagering requirement. If you close your account while a bonus is active, the unused bonus is forfeited.
We enforce wagering requirements fairly. For example, if we offer a welcome bonus with a 5x wagering requirement, you must play through the bonus amount five times in eligible games before the bonus converts to cash-withdrawable funds. Games may contribute differently to wagering (slots non-specific info, table games 10–non-specific info). This information is detailed in the specific promotion terms.
We at apolo77 enforce clear bonus terms so you know exactly what is required before you claim. Read the promotion details—they explain everything.
Gameplay and Fair Play Standards
All apolo77 games operate under certified random-number generators (RNG) for slots and provably fair algorithms for live-dealer tables. Live Baccarat, Roulette, Blackjack, and Dragon Tiger streams are broadcast from licensed studios. We do not manipulate outcomes based on your account history, deposit size, or play duration.
We offer markets on Liga 1, Piala AFF, Champions League, Premier League, MotoGP, and esports tournaments (Mobile Legends, Free Fire, PUBG Mobile). Odds are set by our trading team based on market data and are subject to change until bet placement is confirmed. Bets are locked once confirmed; subsequent odds changes do not affect your bet.
If a fixture is cancelled, postponed, or affected by an official rule change, we settle bets according to industry standards. For example, a postponed Liga 1 match voids bets placed on it unless the match is rescheduled within a specified period (details vary by market). We publish settlement rules for each market before you place a bet.
Dispute Resolution and Your Rights on apolo77
If you believe we have made an error or treated you unfairly, contact our support team via the app or email. We investigate disputes within 48 business hours and respond with our findings. If you disagree with our resolution, you may request escalation to our compliance officer, who reviews the case independently within seven days.
We do not guarantee specific outcomes or profits. Our services are for entertainment. If you wish to close your account, you may do so by submitting a request to [email protected]. We will settle your account balance—pay out any remaining funds after verification—and confirm closure within 24 hours.
Services are available only where local law permits. Users are responsible for verifying that their access and use comply with their own jurisdiction's regulations. If local law prohibits online gaming or our services, you should not register or deposit funds on apolo77.
Changes to These Terms
We may update these terms from time to time. Changes are effective immediately upon posting to this page. By continuing to use apolo77 after a change, you accept the new terms. If a change materially affects your rights or obligations, we notify all active users by email and give a 30-day transition period.
Data Protection and Privacy on apolo77
We at apolo77 protect your personal data using SSL encryption and secure servers. Your payment information is handled by licensed e-wallet and banking partners (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet); we do not store your payment credentials directly. Your account data is retained as long as your account is active and for the period required by law thereafter.
We use your data to verify your identity, process payments, detect fraud, comply with regulations, and improve our platform. We do not sell your data. We may share data with law enforcement if required by court order or legal process.
Contact and Support
Our multilingual support team is available via in-app chat (average response 2–4 hours during business hours, 9 AM–10 PM Jakarta time), email ([email protected], response within 24 hours), or phone (numbers provided in your account settings). We speak English, Indonesian, and other regional languages.
For account recovery, verification disputes, or urgent issues, chat directly from the app. For formal complaints or legal matters, email [email protected] with "Legal" in the subject line. We acknowledge your complaint within 24 hours and investigate within 10 business days.
Jurisdiction and Governing Law
These terms are governed by the law of the jurisdiction in which apolo77 operates. Any disputes arising from or relating to these terms or your use of apolo77 shall be resolved through our dispute resolution process first (see above). If unresolved, disputes may proceed to local courts in the jurisdiction where you initiated the complaint, provided local law permits online gaming.
If any provision of these terms is found invalid or unenforceable by a court, that provision is severed, and the remaining terms continue in effect. Our failure to enforce any term does not constitute a waiver of that term or any other term.